Q1: How is the equipment packaged for shipment?
A: All equipment is securely packaged in wooden crates for optimal protection during transit. This ensures safe handling and minimizes the risk of damage.

Q2: What is the typical lead time for shipping 380V equipment?
A: For our standard 380V equipment, the typical lead time from order confirmation to shipment is 7-15 days.

Q3: What is the warranty period for the equipment?
A: We offer a standard 12-month warranty covering manufacturing defects and faulty components, starting from the date of shipment. Please refer to the specific warranty terms and conditions for details.

Q4: What shipping methods do you use?
A: Our primary and standard shipping method is sea freight (ocean freight) due to its cost-effectiveness, especially for heavy equipment. However, special arrangements can be made upon request and subject to feasibility and cost differences. This includes air freight (air cargo) or land freight (road/rail transport) for urgent situations or specific destinations.

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Q5: What are the standard payment terms?
A: Our standard payment terms are typically 30% deposit with the order confirmation and 70% balance payment due before shipment. Payment is usually via Telegraphic Transfer (T/T). Other terms (e.g., Letter of Credit – L/C) can be negotiated for large orders.

Q6: What technical support is provided after delivery?
A: We offer comprehensive post-sales support:

• Installation Guidance: Detailed manuals and remote support (email/phone/video call) for installation and commissioning.

• Operation & Maintenance Training: Basic operational and maintenance training can be provided remotely or arranged on-site (subject to separate quotation).

• Troubleshooting: Dedicated technical support team available via email and phone during business hours to assist with operational issues or troubleshooting.

• Software Updates: If applicable, access to firmware or software updates will be provided during the warranty period.

Q7: Does the equipment meet international standards and certifications?
A: Our 380V equipment is designed and manufactured to meet relevant international safety and performance standards, such as CE (for the European market) and other region-specific certifications as required. Specific certification details for a particular model can be provided upon request. Please inform us of any mandatory certifications required for your destination country.

Q8: What is the Minimum Order Quantity (MOQ)?
A: The Minimum Order Quantity (MOQ) can vary depending on the specific equipment model and configuration. For standard models, MOQ is typically 1 unit. For highly customized solutions, MOQ may be higher. Please inquire for the MOQ related to your specific requirements.

Q9: Is shipping insurance included?
A: Shipping insurance is highly recommended for the full value of the goods, especially for international shipments. Basic carrier liability is very limited. We can arrange comprehensive marine cargo insurance (or air cargo insurance) on your behalf, with the cost added to the invoice. Alternatively, you may arrange insurance directly with your broker. Please specify your preference.